Operations
ACE has the people, equipment and technology to deliver on its promises. The combined experience of its drivers is well above the industry average. ACE utilizes handpicked owner operators who have a keen understanding of what sets transportation companies apart: exceptional service and customer satisfaction. To that end, ACE focuses on recruiting and retaining high-quality individuals who measure up to stringent standards. The company has also developed numerous employee and driver incentive programs to foster a team mentality. Perhaps the most important thing ACE does is to enfranchise its employees, which allows drivers to directly benefit from going over and above for customers. In addition, ACE has developed a comprehensive Driver Development Program that invests time and energy into training promising individuals to become certified car haulers. The return on investment is evidenced in the high caliber of ACE personnel. The ACE fleet operates primarily on a Peterbilt platform with Cottrell Stinger trailers, utilizing two of the most trusted names in the transportation industry. Needless to say, ACE has had great success with the dependability, quality and service life of its fleet. Having vehicles on a planned maintenance schedule translates into reduced downtime and fewer delays. Innovation is in the company’s DNA. A prime example is an ACE-designed modification process that involves converting trailers to a unique soft strap system. This change will further improve damage statistics, improve the speed with which units can be loaded and unloaded and reduce the physical strain placed upon ACE drivers.
Another innovation that keeps ACE competitive is the use of an internal technology infrastructure designed by its own people -- who understand the transportation industry -- rather than buying a one-size-fits-all system off the shelf. This unique framework provides for all of the day-to-day situations that an auto carrier deals with, including load building, inventory management, damage/ claims management, payroll, invoicing and performance management/analysis. In an effort to combat rising fuel costs, ACE has also implemented a monitoring program to track and improve fuel economy, as well as to reduce emissions. The more efficient the company is, the more savings it can pass on to its customers. Being environmentally responsible is equally important to the people at ACE, which is why these measures are in place. The bottom line — ACE has the people, equipment, technology and tenacity to deliver on-time, damage-free freight at competitive rates.